The Influence of Transformational Leadership, Internal Communication, and Work Ability on Organizational Commitment and Organizational Performance at PT Perkebunan Nusantara I in Surabaya
DOI:
https://doi.org/10.70062/globaleconomics.v2i2.283Keywords:
internal communication, organizational commitment, organizational performance, transformational leadership, work abilityAbstract
PT Perkebunan Nusantara I (PTPN I) is an Indonesian State-Owned Enterprise (BUMN) specializing in plantation operations, particularly the cultivation and processing of primary commodities, including rubber, coffee, and tea. Additionally, the company engages in secondary ventures such as tobacco production, plastic sack manufacturing, and asset optimization. As of December 1, 2023, PTPN I functions as a subholding entity with regional offices strategically located in Sumatra, Java, and Sulawesi to enhance operational efficiency. The company was originally established in Aceh in 1961 as PPN Kesatuan Aceh, marking the beginning of its long-standing presence in the industry.This study aims to analyze the impact of transformational leadership, internal communication, and work ability on both organizational commitment and organizational performance at PTPN I’s Surabaya region. Utilizing a quantitative causal-explanatory approach, primary data was collected through structured questionnaires. The target population comprised employees of PTPN I in Surabaya, with 100 respondents selected via purposive sampling. Data analysis techniques included descriptive statistics and SEM-PLS (Structural Equation Modeling-Partial Least Squares). Findings reveal that transformational leadership, internal communication, and work ability significantly and positively influence organizational commitment. Likewise, transformational leadership, work ability, and organizational commitment exhibit a significant positive relationship with organizational performance. However, although internal communication has a favorable effect, its impact on organizational performance is not statistically significant in this context.
References
Adhan, M., Jufrizen, J., Prayogi, M. A., & Siswadi, Y. (2020). Peran mediasi komitmen organisasi pada pengaruh kepuasan kerja terhadap kinerja dosen tetap universitas swasta di kota Medan. Jurnal Samudra Ekonomi Dan Bisnis, 11(1), 1-15.
Al Basyir, L. M., Madhakomala, R., & Handaru, A. W. (2020). The effect of transformational leadership, organizational communication and job involvement toward withdrawal behavior. Management Science Letters, 10(7), 1623-1632.
Allen, N. J. & J. P. Meyer (1997). Commitment in The Workplace Theory Research and Application. Sage Publications, California.
Alharbi, S. H. (2025). The Impact of Internal Communication on Organizational Performance Efficiency. Arab Journal of Administration, 45(2), 173-186.
Anis, R., Dirgantara, I. M. B., & Harsasi, M. (2022). Pengaruh Kecerdasan Emosional Dan Lingkungan Kerja Terhadap Kinerja Anggota Kepolisian Dengan Mediasi Komitmen Organisasi. EDUKASIA: Jurnal Pendidikan Dan Pembelajaran, 3(3), 1011-1022.
Antonakis J., Avolio B.J., & Sivasubramaniam, N. (2003). Context and Leadership:An Examination of the Nine Factor Full-Range Leadership Theory Using the Multifactor Leadership Questionnaire, The Leadership Quarterly, Vol 14, No 2, hal 261-295.
Arshadi, N., & Zare, R. (2016). Leadership effectiveness, perceived organizational support and work ability: Mediating role of job satisfaction. International Journal of Behavioral Sciences, 9(4), 250-255.
Askari, G., Asghri, N., Gordji, M. E., Asgari, H., Filipe, J. A., & Azar, A. (2020). The impact of teamwork on an organization’s performance: A cooperative game’s approach. Mathematics, 8(10), 1–15.
Atmojo, M. (2015). The influence of transformational leadership on job satisfaction, organizational commitment, and employee performance. International research journal of business studies, 5(2).
Ausat, A. M. A., Suherlan, S., Peirisal, T., & Hirawan, Z. (2022). The effect of transformational leadership on organizational commitment and work performance. Journal of Leadership in Organizations, 4(1).
Balakrishnan C. & Masthan D. (2013). Impact of Internal Communication on Employee Engagement –A Study at Delhi International Airport. International Journal of Scientific and Research Publications, 3 (8), 1-13.
Cheng, M. Y., Lin, J. Y., Hsiao, T. Y., & Lin, T. W. (2010). Invested resource, competitive intellectual capital, and corporate performance. Journal of intellectual capital, 11(4), 433-450.
Dahlan, F., & Madjodjo, F. (2020). Pengaruh komitmen organisasi dan budaya organisasi terhadap kinerja Organisasi Perangkat Daerah Kota Tidore Kepulauan. Indonesia Accounting Journal, 2(2), 196-203.
Dewa, A. (2023). The influence of work ability, work discipline and work environment on employee performance. Economic and Business Horizon, 2(3), 1-10.
Dewi, L. N., Suhaeli, D., & Hidayati, L. A. (2023). Pengaruh Kemampuan Kerja, Motivasi Kerja, dan Disiplin Kerja terhadap Kinerja Karyawan (Studi Empiris pada Puskesamas Kecamatan Candimulyo). Borobudur Management Review, 3(1), 14-31.
Effiyanti, E., Lubis, A. R., Sofyan, S., & Syafruddin, S. (2021). The influence of transformational leadership on organizational performance: a case study in Indonesia. The Journal of Asian Finance, Economics and Business, 8(2), 583-593.
Fauzan, A., Tupti, Z., Pasaribu, F., & Tanjung, H. (2023). Pengaruh kepemimpinan transformasional dan budaya organisasi terhadap kinerja pegawai dimediasi oleh komitmen organisasi. Jesya (Jurnal Ekonomi dan Ekonomi Syariah), 6(1), 517-534.
Goodwin, V.L., Wofford, J.C., and Whittington, J.L. (2001). A Theoretical and Empirical Extension to the Transformational Leadership Construct, Journal of Organizational Behavior, Vol 22, No 7, pp.759-774
Haroon, H., & Malik, H. D. (2018). The impact of organizational communication on organizational performance. Journal of research in social sciences, 6(2), 140-151.
Hendri, M. I. (2019). The mediation effect of job satisfaction and organizational commitment on the organizational learning effect of the employee performance. International Journal of Productivity and Performance Management, 68(7), 1208-1234.
Indra Kharis, M. S. (Maret 2015). Pengaruh Gaya Kepemimpinan Transformasional terhadap Kinerja Karyawan dengan Motivasi Kerja Sebagai Variabel Intervening (Studi pada Karyawan Bank Jatim Cabang Malang). Jurnal Administrasi Bisnis (JAB) Vol. 3, No. 1
Jogaratnam, G. (2017). How organizational culture influences market orientation and business performance in the restaurant industry. Journal of Hospitality and Tourism Management, 31, 211-219.
Krishnan, J. (2005). “Audit committee quality and internal control: an empirical analysis”. The Accounting Review, Vol. 80 No. 2, pp. 649-75.
Khuntia, R., and Suar, D. (2004). A Scale to Assess Ethical Leadership of Indian Private and Public Sector Managers, Journal of Business Ethics, Vol 49, No 1, pp. 13-26
Kweh, Q. L., Ting, I. W. K., Hanh, L. T. M., & Zhang, C. (2019). Intellectual capital, governmental presence, and firm performance of publicly listed companies in Malaysia. International Journal of Learning and Intellectual Capital, 16(2), 193–211.
Lottrup, L., Stigsdotter, U. K., Meilby, H., & Claudi, A. G. (2015). The workplace window view: a determinant of office workers’ work ability and job satisfaction. Landscape Research, 40(1), 57-75.
Mahkota, N. K. W. K. I., Sintaasih, D. K., & Rahyuda, A. G. (2017). P engaruh Kepemimpinan Transformasional dan Budaya Organisasi terhadap Komitmen Organisasi dan Kinerja Karyawan Pada PT. Sasjam Riri di Kabupaten Gianyar. E-Jurnal Ekonomi Dan Bisnis Universitas Udayana, 6(11), 3985-4014.
Malik, W. U., Javed, M., & Hassan, S. T. (2017). Influence of transformational leadership components on job satisfaction and organizational commitment. Pakistan Journal of Commerce and Social Sciences (PJCSS), 11(1), 147-166.
Mailisa, Y., Hendri, M. I., & Fauzan, R. (2016). Pengaruh Iklim Organisasi dan Kemampuan Kerja Terhadap Komitmen Organisasional dan Dampaknya Pada Kinerja Pegawai DISPERINDAGKOP dan UKM Kota Pontianak. Jurnal Ekonomi, Bisnis dan Kewirausahaan, 5(3), 198-215.
Mayer, J. D., Roberts, R. D., & Barsade, S. G. (2008). Human Abilities: Emotional Intelligence. The Annual Review of Psychology. No 59 (507-536).
Mayer, J. D., Salovey, P. & Caruso, D. R. (2008). Emotional Intelligence: New Ability or Eclectic Trait?. Journal American Psychologist. Vol. 63. No. 6 (503-517).
McShane, S. L., & Von Glinow, M. A. (2010). Organizational Behavior: Emerging Knowledge and Practice for The Real World (5th ed.). New York: The McGraw-Hill Companies, Inc.
Mujanah, S., & Utami, C. (2023). The effect of self-efficacy, self-leadership, and work ethic on employee performance in manufacturing companies. KnE Social Sciences, 947-958.
Mustopadjaja (2013). Manajemen Proses Kebijakan Publik, Formulasi, Implementasi Dan evaluasi Kinerja. Lembaga Administrasi Negara. Jakarta
Nikpour, A. (2017). The impact of organizational culture on organizational performance: The mediating role of employee’s organizational commitment. International Journal of Organizational Leadership, 6, 65-72.
Nimtrakoon, S. (2015). The relationship between intellectual capital, firms’ market value and financial performance. Journal of Intellectual Capital, 16(3), 587–618.
Nwata, U. P., Umoh, G. I., & Amah, E. (2016). Internal organizational communication and employees’ performance in selected banks in Port Harcourt. International journal of novel research in humanity and social sciences, 3(3), 86-95.
Olsen, E., Bjaalid, G., & Mikkelsen, A. (2017). Work climate and the mediating role of workplace bullying related to job performance, job satisfaction, and work ability: A study among hospital nurses. Journal of advanced nursing, 73(11), 2709-2719.
Onkelinx, J., Manolova, T. S., & Edelman, L. F. (2016). The human factor: Investments in employee human capital, productivity, and SME internationalization. Journal of International Management, 22(4), 351–364.
Patiar, A., & Wang, Y. (2016). The effects of transformational leadership and organizational commitment on hotel departmental performance. International Journal of Contemporary Hospitality Management, 28(3), 586-608.
Pasla, B. N. (2009). Pengaruh inteligensi emosional terhadap organizational citizenship behavior dengan kohesivitas sebagai pemediasi (Doctoral dissertation, Universitas Gadjah Mada).
Paulus, A. L., & Murdapa, P. S. (2018). Pemanfaatan teori resource-based view pada ritel minimarket: implikasinya terhadap strategi dan keunggulan bersaing. Jurnal Riset Ekonomi dan Manajemen, 16(2), 215-224.
Pratama, A. A. N., & Wardani, A. (2017). Pengaruh kemampuan kerja dan semangat kerja terhadap kinerja karyawan melalui kepuasan kerja (studi kasus Bank Syariah Mandiri Kantor Cabang Kendal). Jurnal Muqtasid, 8(2), 119-129.
Prawirosentono, Suyadi (2019). Manajemen sumber Daya Manusia (Kebijakan Kinerja Karyawan), Kiat membangun Organisasi Kompetitif menjelang Perdagangan Bebas Dunia, Edisi Pertama. Yogyakarta;BPFE
Putranto, Danang Indra (2019), Pengaruh Komunikasi Internal, Kompensasi Kerja, dan Lingkungan Kerja Terhadap Kepuasan Kerja Karyawan pada PT. 71 Kimia Farma Plant Semarang. Diponegoro Journal of Social and Politic. 1-9.
Putri, M. H. S., Risambessy, A., & Chandra, F. (2024). Pengaruh Etos Kerja, Komunikasi Internal, Terhadap Kinerja Pegawai dengan Komitmen Kerja sebagai Variabel Intervening. KAMBOTI: Jurnal Sosial dan Humaniora, 5(1), 34-42.
Putri, N. E., Hakim, A., & Makmur, M. (2015). Pengaruh Motivasi Kerja dan Kemampuan Kerja terhadap Komitmen Organisasional dan Kinerja Pegawai. Jurnal Ilmu Sosial dan Ilmu Politik (JISIP), 4(1).
Rahim, A., Santoso, I., Astuti, R., & Sucipto, S. (2020). Analisis Teknoekonomi Implementasi Radio Frequency Identification (RFID) dalam Distribusi Daging Ayam. JEPIN (Jurnal Edukasi dan Penelitian Informatika), 6(1), 79-85.
Rachmawati, S. N., Lumbanraja, P., & Siahaan, E. (2021). The effect of adaptive ability, communication skills, and work environment on performance of Medan mayor’s office with teamwork as intervening variables. Journal Research of Social, Science, Economics, and Management, 1(4), 406-417.
Rachmat, A., Indratjahyo, H., & Kurniawan Subagja, I. (2023). The influence of transformational leadership and organizational commitment on employee performance through communication at the directorate general of budget, directorate general of budget. International Journal of Multidisciplinary Research and Growth Evaluation, 4(3), 942-952.
Rose, R. C., Kumar, N., & Pak, O. G. (2019). The effect of organizational learning on organizational commitment, job satisfaction and work performance. Journal of Applied Business Research (JABR), 25(6).
Sapitri, R., & Suryalena, S. (2016). Pengaruh komitmen organisasi terhadap kinerja karyawan perusahaan listrik negara area pekanbaru (Doctoral dissertation, Riau University).
Salman, S. M., Hamed, S. A., & Fisal, M. Z. (2023). Leadership and internal communication strategies in public organizations: Analytical research. International Journal of Professional Business Review: Int. J. Prof. Bus. Rev., 8(4), 14.
Samsuni (2017). Manajemen Sumber Daya Manusia, Jurnal Al-Falah, Vol. VII, No. 31.
Santoso, N. R., Sulistyaningtyas, I. D., & Pratama, B. P. (2022). Transformational leadership during the COVID-19 pandemic: Strengthening employee engagement through internal communication. Journal of Communication Inquiry, 01968599221095182.
Silitonga, P. E. S., Widodo, D. S., & Ali, H. (2017). Analysis of the effect of organizational commitment on organizational performance in mediation of job satisfaction (Study on Bekasi City Government). International Journal of Economic Research, 14(8), 75-90.
Sirat, A. H., Agus, B., & Simabur, L. A. (2021). The Impact of Ability, Work Motivatedness, Organizational Commitment and Work Environment on Employee Performance. Jurnal Manajemen Bisnis, 8(2), 360-372.
Spencer, Lyle M. dan Signe M. Spencer. (2007). Competence at work: Models for Superior Performance. Canada: John Wiley & Sons.
Soewarno, N., & Tjahjadi, B. (2020). Measures that matter: an empirical investigation of intellectual capital and financial performance of banking firms in Indonesia. Journal of Intellectual Capital, 21(6), 1085-1107. doi:10.1108/JIC-09-2019-0225
Vipraprastha, T., Sudja, I. N., & Yuesti, A. (2018). The effect of transformational leadership and organizational commitment to employee performance with citizenship organization (OCB) behavior as intervening variables (At PT Sarana Arga Gemeh Amerta in Denpasar City). International Journal of Contemporary Research and Review, 9(02), 20503-20518.
Wahyuni, N. P. M. S., Widyani, A. A. D., & Utami, N. M. S. (2021). Pengaruh Kepemimpinan Transformasional, Kompensasi Finansial, Dan Komunikasi Internal Terhadap Kinerja Karyawan Pada UD. Kecak Mama. VALUES, 2(3).
Wang, X., & Zeng, Y. (2017). Organizational capability model: Toward improving organizational performance. Journal of Integrated Design and Process Science, 21(1), 5-24.
Wall, T. D., Clegg, C. W., Davies, R. T., Kemp, N. J., & Mueller, W. S. (1987). Advanced manufacturing technology and work simplification: An empirical study. Journal of Organizational Behavior, 8(3), 233-250.
Wernerfelt, B. (1984). A resource-based view of the firm, Strategic Management Journal, Vol. 5(2), 171-180.
Wirmayanis, S. (2019). Pengaruh Kemampuan Kerja Komitmen Organisasi Dan Motivasi Terhadap Kinerja Pegawai. Jurnal Dinamika Manajemen, 7(4), 163-175.
Wuwungan, M. B., Nelwan, O. S., & Uhing, Y. (2020). Pengaruh kemampuan kerja dan motivasi kerja terhadap kinerja karyawan. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 8(1).
Yamanie, I. Y., & Syaharuddin, Y. (2016). Pengaruh penilaian prestasi kerja, komitmen organisasi dan disiplin kerja terhadap kinerja karyawan pada pt. pelabuhan indonesia iv cabang samarinda. Jurnal Manajemen, 8(1), 55-65.
Yenen, V. Z., Öztürk, M. H., & Kaya, Ç. (2014). The effects of organizational communication on organizational commitment and an application. Australian Journal of Business and Management Research, 4(3), 9-23.
Yu, Q., Yen, D. A., Barnes, B. R., & Huang, Y. A. (2019). Enhancing firm performance through internal market orientation and employee organizational commitment. The International Journal of Human Resource Management, 30(6), 964-987.

