The Effect Of Anxiety, Information Technology Capability, and Trust On Employee Performance With Intension To Leave As An Intervening Variable At PT BPR Bank Jombang Perseroda
DOI:
https://doi.org/10.70062/globaleconomics.v2i2.282Keywords:
anxiety, IT Capability, trust, Intention to Leave, employee performanceAbstract
PT BPR Bank Jombang Perseroda has developed well, and the increase in assets each year is significant, but the problems that still arise in the organization are high employee anxiety, due to the rapid development of information technology (increasingly sophisticated), and the level of trust is still relatively low and Intention to Leave is still not good, becoming a phenomenon in this study. The purpose of this study is to determine the effect of anxiety, IT Capability and trust on employee performance with Intention to Leave as an Intervening variable at PT BPR Bank Jombang Perseroda. This study uses a quantitative method with primary data sources obtained from distributing questionnaires. The population of the study were employees of PT BPR Bank Jombang Perseroda. The selection of respondents was carried out using the saturated non-probability sampling method with a total of 90 respondents. The data analysis method used descriptive analysis and SEM-PLS analysis. The results showed that the variables anxiety, IT Capability and trust had a positive and significant effect on employee performance through Intention to Leave of PT BPR Bank Jombang Perseroda employees.
References
Aggleton, J. (2017). Defining digital comics: a British Library perspective. Journal of Graphic Novels and Comics, 10, 396.
Arisandi, N. D. & Mujanah.S (2023). Perceived Organizational Support Penilaian Kinerja Dan Information Technology Capability Pengaruhnya Terhadap Kinerja Karyawan. Media Mahardhika, 21(2), 327-338.
Asmara, A. P. (2017). Pengaruh turnover intention terhadap kinerja karyawan di Rumah Sakit Bedah Surabaya. Jurnal Administrasi Kesehatan Indonesia, 5(2), 123-129.
Astuti, P. D. (2021). Trust dan kultur organisasi sebagai penggerak intellectual capital terhadap kinerja organisasi. Jurnal Siasat Bisnis, 15(2).
Atmaprawira, S., Windiyaningsih, C., & Kodyat, A. G. (2021). Pengaruh Stress dan Anxiety Terhadap Kinerja Perawat Ruang Isolasi Covid-19 yang Menggunakan Ventilator di Lantai 6 Gedung Anggrek RSUP Fatmawati. Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI), 5(2), 173-193
Azmi, G. N., & Yoga, I. (2024). Pengaruh Psychological Contract, Job Stress, dan Workload terhadap Turnover Intention dengan Organizational Support sebagai Mediasi. Jurnal Manajemen Bisnis dan Keuangan, 5(2), 362-371.
Baina, N., & Warsindah, L. (2023). Pengaruh Ethical Leadership dan Organizational Justice terhadap Intention to Leave yang dimediasi oleh Kepuasan Kerja pada Karyawan Perusahaan Retail di Depok. Jurnal Mirai Management, 8(2).
Bharadwaj, A.S. (2000). A resource-based perspective on information technology capability and firm performance: an empirical investigation. MIS Quarterly, 24(1), 169-196.
Clark, L.A., & Watson, D. (1991). Tripartile Model Anxiety and Depression: Psychometric Evidence and Taxonomic Implications. Southern Methodist University. Journal of Abnormal Psychology, Vol: 100, No.03, 316-336.
Damar, I. G. N. P. A., Yasa, P. N. S., & Sitiari, N. W. (2017). Pengaruh stres kerja dan iklim organisasi terhadap intention to leave dengan kepuasan kerja sebagai variabel mediasi (studi pada Dinas Perindustrian dan Perdagangan Provinsi Bali). Jurnal Ekonomi dan Bisnis Jagaditha, 4(2), 1-13.
Dole, Carol and Schroeder, Richard G. (2001). The Impact of Varios Factors on the Personality, Job Satisfaction and Turn Over Intentions of Profesional Accountants. Managerial Auditing Journal, Vol. 16 No. 4.
Hair, J. F., Ringler, H., Ringle, C. M., & Sarstedt, M. (2021). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) Third Edition (3rd ed.). Sage Publisher.
Iswandi, T., Djaelani, A. K., & Priyono, A. A. (2018). Pengaruh Trust pada Atasan, Komitmen Organisasi Dan Kepuasan kerja Terhadap Produktivitas aryawan (Studi Empiris pada Bagian Umum Di Balai Kota Malang Periode 2018). E-JRM: Elektronik Jurnal Riset Manajemen, 7(10).
Jakop, Y. G. L. (2024). Kemampuan Adaptasi Teknologi dan Lingkungan Kerja Terhadap Turnover Intention Dan Kinerja Pegawai di Dinas Pekerjaan Umum dan Penataan Ruang Kabupaten Sabu Raijua, Nusa Tenggara Timur (Studi kasus pada mahasiswa STIE Malangkuçeçwara) (Doctoral dissertation, STIE Malangkucecwara).
Junianto. I, Isabella dan Kencana, V. (2020). Analisis Kinerja Pegawai pada Kantor Kelurahan Gelumbang Kabupaten Muara Enim. Jurnal Pemerintahan dan Politik. Vol.5, No.1. Hal.30-3
http://ejournal.uigm.ac.id/index.php/PDP/article/view/1027. Vol.5, No.1. Hal.1-10.
Kairupan, D. J. I. (2021). Hubungan Workplace Relationship, Co-Worker Trust, Job Satisfaction, Affective Organization Commitment, Dan Intention To Leave. Jurnal Manajemen, 11(1), 11-22.
Kundu, S. C., Mor, A., & Gahlawat, N. (2021). Strategic human resource management and employees' intention to leave: testing the moderated mediation. International Journal of Productivity and Performance Management, 70(4), 834-858.
Kurniawati, N., & Mujanah, S. (2021). The influence of work ability, work ethos and work environment on employee performance at garment industries in Jombang Indonesia. Journal of Applied Management and Business, 2(2), 48-59.
Kusumah, S., & Ilsyas, I. (2022). Pengaruh Turnover Intention Terhadap Kinerja Karyawan Pada Pt. Swakarya Indah Busana Tanjungpinang. Jurnal syntax admiration, 3(5), 741-747.
Lestari, R. B., & Diana, D. L. (2023). Pengaruh Burnout & Job Satisfaction Terhadap Turnover Tenaga Profesional Teknologi Informasi PT “X” & Subsidiary. Jurnal Psikologi Kreatif Inovatif Vol, 3(1).
Maharani, A.D. (2010). Analisis Pengaruh Trust dan Kepuasan terhadap Loyalitas Nasabah Tabungan Bank Mega Semarang. Semarang: Fakultas Ekonomi Universitas Diponegoro (tidak diterbitkan).
Mobley, W. H., Horner, S. O., & Hollingsworth, A. T. (1978). An evaluation of precursors of hospital employee turnover. Journal of Applied psychology, 63(4), 408.
Mujanah, S., & Utami, C. (2023). The effect of self-efficacy, self-leadership, and work ethic on employee performance in manufacturing companies. KnE Social Sciences, 947-958.
Mujanah, S., & Aini, S. N. (2020). Transformational Leadership, Kondisi Kerja Dan Budaya Organisasi Pengaruhnya Terhadap Kinerja Karyawan. Business and Finance Journal, 5(2), 155-164.
Mujanah, S. (2019). Manajemen Kompensasi. In Putra Media Nusantara. Putra Media Nusantara.
Mukri, I., & Indrawati, M. (2019). Pengaruh Gaya Kepemimpinan Dan Trust Terhadap Kinerja Karyawan Pada Koperasi Karyawan Redrying (Kareb) Kabupaten Bojonegoro. MAP (Jurnal Manajemen Dan Administrasi Publik), 2(02), 178-190.
Novita, D. (2021). Pengaruh Pengaruh Job Insecurity Dan Intention To Leave Terhadapkinerja Karyawan Kontrak Di Dinas Tenaga Kerja Kota Surabaya. Bussman Journal, 1(3), 343-351.
Putri, Melisa Dwi, & Kusumaputri, Erika Setyanti. (2015).Trust (Trust) Terhadap Pengurus Organisasi dan Komitmen Afektif pada Organisasi Mahasiswa Daerah di Yogyakarta. Jurnal Psikologi Integratif 2.(1). 55
Putri, M., & Kusumaputri, E. (2014). Trust (trust) terhadap pengurus organisasi dan komitmen afektif pada organisasi mahasiswa daerah di yogyakarta. Jurnal Psikologi Integratif, 2(1), 53-61.
Qin, N., Yao, Z., & Guo, M. (2023). The role of bidirectional associations between depression, anxiety, and emotional exhaustion on turnover intention among nurses: a multicenter cross-sectional study in China. BMC nursing, 22(1), 350.
Rahayu, R., Riski, S., & Juita, V. (2020). Pengaruh IT Capability Terhadap Kinerja dan Nilai Perusahaan. Jurnal Riset Akuntansi Terpadu, 13(1), 54-66.
Rahayu, S., Ratnamulyani, I. A., & Kusumadinata, A. A. (2016). Pengaruh Komunikasi Interpersonal dari Mutu Pelayanan Informasi terhadap Trust Publik di Kecamatan Caringin Kabupaten Bogor. Jurnal Komunikatio, 2(1).
Rahayu, T., & Suryono, B. (2016). Pengaruh independensi auditor, etika auditor, dan pengalaman auditor terhadap kualitas audit. Jurnal Ilmu Dan Riset Akuntansi (JIRA), 5(4).
Renaldi, G. (2022) Pengaruh Iklim Kerja Dan Penguasaan Teknologi Informasi Terhadap Kepuasan Kerja Serta Dampaknya Pada Kinerja Pegawai Pada Biro Pemerintahan Kantor Gubernur Provinsi Kalimantan Barat. Jurnal Manajemen Update, 11(2).
Rodwell, J., McWilliams, J., & Gulyas, A. (2017). The impact of characteristics of nurses’ relationships with their supervisor, engagement and trust, on performance behaviours and intent to quit. Journal of advanced nursing, 73(1), 190-200
Rosalina, R. R., Matin, M., & Kamaludin, K. (2018). Pengaruh Trust dan Kepuasan Kerja terhadap Intensi Turnover Guru SMKS Cikarang Utara. SAP (Susunan Artikel Pendidikan), 2(3).
Sari, M. P., & Supriyadi, E. (2019). Analisis Pengaruh Kompetensi Dan Rewards Terhadap Intention Quit Yang Berdampak Pada Kinerja Karyawan Hotel Aston Simatupang Dan Hotel Aston Rasuna. Ekobisman: Jurnal Ekonomi Bisnis Manajemen, 3(3), 278-290.
Saunders, A., & Brynjolfsson, E. (2016). Valuing information technology related intangible assets. MIS Quarterly: Management Information Systems, 40(1).
Sumiati, S. (2021). The role of motivation as mediation in improving employee performance in the government of Surabaya City, East Java. Jurnal Manajemen Dan Kewirausahaan, 23(1)
Sumiati, S., & Pratiwi, A. I. (2018). Pengaruh Komitmen Organisasi, Quality of Work Life (QWL) terhadap Organization Citizenship Behavior (OCB) dan Kinerja Pegawai pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bangkalan Madura Jawa Timur. JMM17: Jurnal Ilmu ekonomi dan manajemen, 5(01).
Tao, J., Jiang, W., Liu, C., Yang, X., Zhang, W., & Zhang, H. (2017). New employee intention to leave and consequent work performance: Does leadership style matter?. Social Behavior and Personality: an international journal, 45(10), 1707-1721.
Turulja, Lejla, & Bajgoric, Nijaz (2016). Human Resources or Information Technology: What is More Important for Companies in the Digital Era?. Business Systems Research, 7(1), 35-45.
Wahyudi, W. (2023). Pengaruh Physchological Contract, Job Anxiety, Dan Work Load Terhadap Turnover Intention Karyawan Pt Eka Bogainti (Doctoral dissertation, Universitas Mercu Buana Jakarta).
Widati, M. A., & Muafi, M. (2020). Analisis pengaruh makna kerja dan resiliensi terhadap intention to leave yang dimediasi oleh kepuasan kerja. JBTI: Jurnal Bisnis: Teori Dan Implementasi, 11(2), 149-166.
Yazıcıoğlu, İ., & Kızanlıklı, M. M. (2018). The effects of trait anxiety on the intention of leaving and burnout of restaurant employees. Turizm Akademik Dergisi, 5(1), 238-250.
Zeffane, Rachid, 1994, Understanding Employee Turnover : The Need for a Contingency Approach, International Journal of Manpower, Vol. 15, No. 9, hal. 1-14.
Zhang, M., Sarker, S., & Sarker, S. (2008). Unpacking the effect of IT capability on the performance of export-focused SMEs: A report from China. Information Systems Journal. https://doi.org/10.1111/j.1365-2575.2008.00303.x
Zhu, Z., & Nakata, C. (2007). Reexamining the link between customer orientation and business performance: The role of information systems. Journal of Marketing Theory and Practice, 15(3). https://doi.org/10.2753/MTP1069-6679150301
